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Help & support

Talk to a human at Kareenos

One inbox for everything: a question about the platform, an agent that stopped behaving, a billing line you don't recognize, or a security concern. Write to us and a real person on the product team answers.

support@kareenos.ai Book a call instead

support@kareenos.ai · we answer every message

Where to write

Pick the right inbox

Support is the front door. These other addresses exist so the right team sees your message first.

Product support

Platform questions, agents misbehaving, jobs failing, anything that stops your operation from running.

Billing & subscriptions

Invoices, credits, plan changes, top-up packs, and anything that shows up on a receipt.

Sales & partnerships

New deployments, white-label licensing, and the partner program.

Privacy & security

Data requests, deletion, security disclosures, and questions about how your data is handled.

Support hours are Monday to Friday, 9:00 to 18:00 Eastern Time. Messages sent outside those hours are picked up the next business morning. Anything flagged as a production outage is looked at as soon as it lands.

What to expect

Response targets

These are the times we hold ourselves to. Priority is judged by impact on your live operations, not by plan size.

CriticalProduction down: agents not running, platform unreachableSame business day
HighA feature is broken or a workflow is blocked with no workaroundWithin 1 business day
NormalQuestions, configuration help, and non-blocking bugsWithin 2 business days
RequestFeature requests and roadmap inputAcknowledged, then triaged

Before you write

Five lines that get you fixed faster

Agent runs are recorded end to end, so the more precise your pointer, the faster we land on the exact run.

  • Your account or workspace name, and the project the issue sits in.
  • The agent, job, or workbook involved, by its exact name.
  • Roughly when it happened, with your timezone.
  • What you expected to happen, and what happened instead.
  • A screenshot, a run id, or a copy of the error text if you have one.

Never send passwords, API keys, or full credential values by email. If we need a secret to reproduce something, we will tell you how to share it safely.

Common questions

Quick answers

Still stuck?

Send it over. We read every message.

If email is too slow for what you are dealing with, book a call and we will look at it together on screen.

Book a callSee pricing

support@kareenos.ai