Open shifts at 5 a.m.
A caregiver calls out and the coordinator wakes up to a coverage crisis. Your platform recorded the call-out; it didn’t do anything about it.
For home care & caregiver management platforms
Your agencies run on thin margins and open shifts. Give them staff that never sleeps.
Your platform already holds the schedules, the visits, and the care plans. Kareenos makes it act on them: filling shifts, confirming visits, chasing compliance, and keeping families informed, under your brand.
On-premises · Your infrastructure · Live in 30 minutes
smart_toyShift Coverage Agent online · actingmore_horiz
mic0:10“Can’t make my 6 a.m. shift, sorry…”
Got it, Sara. Feel better. Contacting 3 qualified caregivers near the client now.
task_alt Shift covered · Maria T. confirmed · 5:52 a.m.
The room your customers are sitting in
The pains your platform records
but can't yet act on.
EVV and compliance pressure
Missed clock-ins, late documentation, expiring certifications. Agencies get audited on evidence your platform technically has, scattered across screens.
Families in the dark
Adult children pay the invoices and hear nothing between visits. Silence reads as neglect, and churn follows.
Caregiver churn
Caregivers quit over chaotic scheduling and feeling unheard. Nobody reads 2,000 caregiver messages a month, so nobody sees it coming.
Digital staff for this vertical
Roles your customers hire
through your platform.
Each role is an autonomous agent with a job, an SLA, and an escalation path: sold by you, billed by you, branded as you.
Digital staff
Shift Coverage Officer
Watches every schedule across every agency. The moment a shift opens, it finds qualified, available caregivers and fills it.
Watches
- Call-outs and no-shows
- Open shifts by skill and distance
- Caregiver availability
Acts
- Texts and calls candidates in ranked order
- Confirms the fill and updates the schedule
- Escalates to the coordinator only when stuck
Digital staff
Visit Integrity Officer
Confirms every visit happened as planned: clock-ins, tasks, notes. Chases what’s missing while it’s still fixable.
Watches
- EVV clock-ins and clock-outs
- Care plan task completion
- Late or missing documentation
Acts
- Nudges caregivers before a miss becomes a violation
- Builds the audit-ready evidence trail
- Flags patterns by caregiver and client
Digital staff
Family Liaison Officer
Keeps the people who pay informed: visit summaries, schedule changes, and a channel that always answers.
Watches
- Completed visits and notes
- Schedule changes
- Family questions on WhatsApp or SMS
Acts
- Sends visit recaps families actually read
- Answers routine questions instantly
- Escalates concerns to the agency immediately
Concrete, not conceptual
What a Tuesday looks like
with agents on staff.
Trigger
A caregiver texts “can’t make it today” at 5:40 a.m.
Agent
The agent reads the message, marks the shift open, ranks qualified caregivers by skill, distance, and hours, then texts the top three and calls the first to respond.
Outcome
Shift covered by 6:15 a.m. The coordinator finds a filled schedule and a summary, not a crisis.
Trigger
A visit ends with no clock-out and no notes.
Agent
The agent messages the caregiver, collects the missing documentation conversationally, and files it against the visit with timestamps.
Outcome
EVV record complete the same day. The agency stays billable and audit-ready.
Trigger
A client’s daughter asks “how was mom today?” on WhatsApp.
Agent
The agent answers with the visit summary and medication confirmations, in plain language, within seconds.
Outcome
A family that feels seen, and renews, without a single coordinator minute spent.
Your data, not a migration
Plugged into the platform you already built
Kareenos data adaptors read your existing schedules, clients, caregivers, and visit records. Read-only, in your infrastructure. The Super Agent maps your schema in minutes; no rip-and-replace, no data leaving your environment.
- Read-only adaptors over your Postgres / MySQL / MSSQL / REST APIs
- EVV events become intents agents subscribe to
- WhatsApp, SMS, and voice for caregivers and families out of the box
- Compliance evidence structured into Live Workbooks automatically
cable
Read-only adaptors · Your schema · Your infrastructure
The next step
Show your agencies the platform that staffs itself.
Thirty minutes. We run Kareenos against a sample of your real schema in a sandbox, and you watch a shift get covered end-to-end.
What you get: a working Kareenos sandbox configured for your platform, plus the technical deployment spec.